Feature List

A comparison of our call center, enterprise and PBX Unboxed systems. with the common features and costs of hybrid key systems, Centrex and on-premis legacy PBX systems. In general, our hosted PBX system has a low up front and expansion cost, rich feature set and easy installation.

Feature	Our Call Center Edition IP PBX PBX	Our Enterprise Edition IP PBX	Our Hosted IP PBX	Key system	Legacy
Cost and Installation	Medium cost All Features	Low cost Many Features	Low cost Basic Features	Medium cost Few Features	High cost Many Features
Up front cost	Medium cost	Low cost	Very Low cost	Medium cost	High cost
Expansion cost	Low cost	Low cost	Low cost	High cost	Medium
All features available?	Yes	Most	many	Some	No
Installation difficulty	Easy	Easy	Easy	Medium	Difficult
Phone service included
Obsolescence Protection
Installed on-premise
Hosted Solution
Extensions	8 of 8	7 of 8	4 of 8	2 of 8	2 of 8
Ring-all
Find-me/Follow-me
Mobile Integration
Call Screening
Call queue extensions
Virtual Extensions
IVRs
3,4,5 digit extensions			3
Heads Up Display	2 of 2	2 of 2	1 of 2	1 of 2	1 of 2
Heads up Display (HUD)
Drag-and-Drop Transfer
See other extension status
Chat/Instant messaging
Real time queue displays
Pop-up Alerts
Listen to voicemail on your desktop
Outlook Integration
Conference bridge control on your desktop
Remote Locations	6 of 6	6 of 6	6 of 6	0 of 5	0 of 5
Multiple locations on one PBX
Multiple linked PBXs
Home office/Home agents
Virtual numbers
Monitor activity from anywhere
Disaster recovery
Call Control	7 of 7	7 of 7	5 of 7	3 of 7	6 of 7
Hold
Assisted Transfer
Blind Transfer
Call Parking
Do Not Disturb
Reject Calls (to voicemail)
Directed Pickup
Voicemail	4 of 4	4 of 4	3 of 4	1 of 4	1 of 4
Flexible Voicemail Access
Voicemail to your Email Inbox
Automatic Mailbox Creation
Voicemail Blast Groups
Call Queues	29 of 29	4 of 29	2 of 29	1 of 29	5 of 29
Unlimited Call Queues
Agents shared across sites
In Queue Call Routing
Route when a queue caller presses "0"
Queue Caller Timeout
Queue Member Circuit Limit
Route when max queue length reached
Route when no members logged in
Custom Music on Hold per Queue
Invisible Queues
Members Never Busy
Announce Position in Queue
Announce Estimated Hold Time
Announcement Frequency Control
Log-in queue members
Permanent queue members
Real Time Queue Status
Historical Queue Logs
Historical Queue Statistics
Advanced Queue Charts
Acknowledge Call
Auto Log Off
One-touch Log in/Log off
Queue Member Presence
Agent only extensions
Ring All
Round Robin
Fewest Calls
Least Recently Called
Random
Conferencing	2 of 2	2 of 2	1 of 2	1 of 2	1 of 2
Meet Me Conference Center
Conference via handset
Paging and Intercom	4 of 4	4 of 4	4 of 4	3 of 4	2 of 4
2-way Intercom
1-way Paging
Overhead Paging
Direct Paging and Intercom
Music On Hold	3 of 3	3 of 3	2 of 3	0 of 3	2 of 3
Custom Music on Hold
Music on Hold included
Queue specific Music on Hold
Message on Hold
IVR	17 of 17	17 of 17	14 of 17	0 of 17	0 of 17
Play Sound
Record Sound
Play Recorded Sound
Record Digits
Say Digits/Letters
Say a number
Say date/time
Dial Extension
Send to voicemail
Send to external number
Go to another IVR menu
Send call values to a URL
Conditional Clause
Time Based Clause
Change Language
Alter Caller ID
IVR Option Settings
Online Tools	3 of 3	3 of 3	3 of 3	0 of 3	0 of 3
Users Tool Suite
Administrators Tool Suite
Recording & Monitoring	2 of 2	0 of 2	0 of 2	0 of 2	0 of 2
Call Recording
Call Monitoring
Voice & Data Integration	4 of 4	3 of 4	0 of 4	0 of 4	0 of 4
Call Event Notification API
Outlook Integration
Firedialer
Screen Pops
Custom Sound Recordings	3 of 3	3 of 3	3 of 3	0 of 3	0 of 3
Sound Manager
Record same sound in multiple languages
Our PBX comes with over 300 sounds
More Features	5 of 5	5 of 5	5 of 5	0 of 5	0 of 5
Dial By Name Directory
Custom Time Frames
Upgradeable Hardware
Advanced Diagnostics
IP Phone Diagnostic Tool